support@mysheetmusicservices.com
Frequently Asked Questions
Table of contents
1. About the Service
• What types of services do you offer?
• What does each type of NoteCoin (Bronze, Silver, Gold) include?
• How do I estimate how many NoteCoins I need for my project?
• Can I request arrangements or adaptations in addition to transcriptions?
• Can I request transcriptions for any instrument?
• Can I request that the transcription be adapted for a specific use (e.g., teaching or performances)?
• I need a service that doesn’t fit within the normal categories. Can I request it?
• What happens if I need changes after receiving the transcription?
2. How the NoteCoins are used and consumed from my account?
• What are “NoteCoins”, and how do they work?
• How the NoteCoins are counted and deducted from my account?
• How the chord notation is calculated?
• My song repeats the same sections constantly. Will I be charged for every repetition?
• Do NoteCoins expire?
• What happens if I purchase more NoteCoins than I need?
• What happens if I don’t purchase enough NoteCoins for a transcription?
• Can I combine different types of NoteCoins in one project?
3. Order Process
• How do I place an order on the website?
• What information should I provide when placing an order?
• Can I request a specific style or simplifications for the transcription?
• What happens if a specific type of NoteCoin is out of stock?
• What if I’m unsure about the details of the transcription I need?
4. Pricing and Payments
• What payment options are available?
• Do you offer refunds or credits if I’m not satisfied with the service?
• How is the final price of a transcription calculated?
• Can I pay for urgent transcriptions?
5. Transcription Usage
• Do the transcriptions include copyright rights?
• Can I share the transcriptions with other musicians or bands?
6. Support and Contact
• How can I contact you if I have a problem or question?
• How quickly will the support team respond to my inquiries?
• Do you have a channel for suggestions or feedback about the service?
• I need a service that doesn’t fit within the normal categories. Can I request it?
1. About the Service
Q: What types of services do you offer?
We offer sheet music services for all kinds of instruments, transcriptions, arrangements, simplified adaptations, chord notation and content creation. We also handle a wide range of deliverable files, such as Adobe Pack, MuseScore, Guitar Pro, XML, MIDI, Synthesia, Chord Mark text coding, Sibelius, PDF, JPEG, PNG, WAV, MP3, SVG, Finale, FL Studio, and Reaper. Feel free to ask.
Q: What does each type of NoteCoin (Bronze, Silver, Gold) include?
| FEATURES | |||
|---|---|---|---|
| Standard Formats [i] Deliverables: PDF, XML, MuseScore, GuitarPro, MIDI (Basic) and Standard image formats. | |||
| Transcriptions [i] Usable for music transcription. Each transcribed note deducts one NoteCoin from your profile. If at least four measures repeat exactly, the repetitions are not counted again. | |||
| Transcoding [i] Usable for format conversions (MIDI to Guitar Pro, manuscripts to PDF, etc.) |  |
||
| Percussion [i] Usable for percussion sheets. | |||
| Monophonic [i] Usable for monophonic instruments. On this website, any instrument is considered monophonic if it never plays two or more notes simultaneously during the transcription process. | |||
| Polyphonic [i] Usable for polyphonic instruments. On this website, any instrument is considered polyphonic if it plays two or more notes simultaneously at any point during the transcription process. | |||
| Chord notation [i] Usable for chord notation. Chord notation is charged only once per song if it is identical for all instruments. | |||
| Arrange Music [i] Usable for arrangements. On this website, any variation of the original piece is considered an arrangement. | |||
| Complex Rhythm [i] Include songs with complex rhythm. On this website, any song with more than two time signature changes or irregular time signatures is considered to have a complex rhythm. | |||
| Complex Harmony [i] Include songs with complex harmony. This feature is irrelevant for percussion sheets. On this website, any song that contains at least five chords with more than three notes each is considered to have complex harmony | |||
| Advanced Formats [i] Deliverables: Finale, Sibelius, MIDI with detailed rhythm. | |||
| Gradual Deliveries [i] Gradual deliveries to keep you updated throughout the entire process, if requested. | |||
| Support On Weekend | |||
| Team Response Rate | 1h | 1h | 1h |
| Revisions [i] Available revisions per instrument to ensure you get exactly what you need. | 1 | 2 | 4 |
| Key changes [i] Included key changes per instrument. | 2 | 4 | 12 |
Q: How do I estimate how many NoteCoins I need for my project?
You can find examples in this link to help you estimate the number of NoteCoins needed based on the length, requirements and complexity of the piece.
Q: Can I request arrangements or adaptations in addition to transcriptions?
Absolutely! Our team can create specific adaptations or arrangements tailored to your needs, whether for live performances, teaching, or recordings.
Q: Can I request transcriptions for any instrument?
Yes, we cover a wide variety of instruments. If your instrument is highly unconventional or microtonal, please contact us first to check availability.
Q. Can I request that the transcription be adapted for a specific use (e.g., teaching or performances)?
Absolutely! Indicate this in the order details, and we’ll make sure it’s tailored to your needs.
Q. I need a service that doesn’t fit within the normal categories. Can I request it?
Yes! Simply: Visit our “Contact Us” section. Use “Custom Service” as the subject line. Provide details about your request, and we’ll get back to you!
Q: What happens if I need changes after receiving the transcription?
If you need adjustments, our team will be happy to assist. The number of revisions available per song depends on the type of NoteCoins used. You have up to 30 days after delivery to request revisions after delivery.
2. How the NoteCoins are used and consumed from my account?
Q: What are “NoteCoins“, and how do they work?
NoteCoins are our way of measuring the cost of transcriptions. They come in three types—Bronze, Silver, and Gold—each suited to different transcription needs. When purchasing NoteCoins, you can also select the transcription speed which basically allows you to choose the delivery time. Each combination of note type and transcription speed is referred to as a product variation. Only one score can be processed at a time per product variation (choosing the transcription speed wouldn’t make sense otherwise, since you would be able to request several songs simultaneously). You can product variations as needed to work on multiple transcriptions simultaneously.
Each NoteCoin purchased equals one musical note to be transcribed. From there, you can place orders, and once the work is done, the corresponding credits will be deducted.
Q. How the NoteCoins are counted and deducted from my account?
Once we finish a sheet music, the notes from the MIDI export are counted with software, following specific indications that you’ll see below to save you money. Each transcribed note consumes one NoteCoin from your profile according to the service requested (Type of NoteCoin and Transcription speed).
Q. How the chord notation is calculated?
To calculate the cost of chord notation, we simply export the chord notation MIDI from MuseScore and count the total notes. Roughly speaking, it means that each chord consumes a number of notes equivalent to the number of notes in that chord. Chord notation is only counted once per song if it is the same for multiple instruments. Sections of at least four measures that repeat exactly the same are only counted once.
Q. My song repeats the same sections constantly. Will I be charged for every repetition?
Not at all! If a section of at least four bars repeats exactly the same for any instrument, it will only be counted once. Similarly, we will only charge once for the song’s chord notation if it’s identical for all instruments—we can copy and paste it easily!
Q. Do NoteCoins expire?
Yes, NoteCoins are valid for 30 days from the date of purchase.
Q. What happens if I purchase more NoteCoins than I need?
Any unused NoteCoins will remain in your account for 30 days and can be used for future projects. If you have leftover notes, you can request a new transcription, and we will work on it until your notes are exhausted. You won’t waste a single note.
Q. What happens if I don’t purchase enough NoteCoins for a transcription?
We’ll process as much as possible with the available NoteCoins and then contact you promptly. In cases where the shortfall is minimal, we may finish the work and adjust your credits for future purchases.
Q. Can I combine different types of NoteCoins in one project?
Yes, you can use different types of NoteCoins for the same project. For example, Bronze for monophonic instruments and Gold for chord notation if the song has complex harmonies. Just remember that only one score can be processed at a time per combination of note type and transcription speed.
3. Order Process
Q. How do I place an order on the website?
First, purchase the necessary NoteCoins based on your estimates. Then, write the order details in your profile dashboard, being as clear as possible about your requirements.
Q. What information should I provide when placing an order?
Include relevant details such as the song title, required instrument(s), and links to reliable platforms like YouTube, Spotify, or SoundCloud. Also, describe any specific arrangement details, the purpose of the transcription, and whether you need specific parts or the entire piece.
Q. Can I request a specific style or simplifications for the transcription?
Yes, you can do this with Silver and Gold NoteCoins, which allow musical arrangements. Mention your preferences in the order details, and our team will adapt the transcription accordingly.
Q. What happens if a specific type of NoteCoin is out of stock?
Since this is a service, it’s possible for demand to exceed our production capacity.
This is a normal part of the process, and currently, we have not implemented the option to reserve orders.
If you frequently need transcriptions, we recommend purchasing some credits in advance, as they remain valid for 30 days before expiring. Also, you can contact us and request personalized plans to make sure you’ll always have your sheets.
Q. What if I’m unsure about the details of the transcription I need?
No problem—include your questions in the order or contact us directly. Our team will help you define what best suits your project.
4. Pricing and Payments
Q. What payment options are available?
The available payment methods will be displayed on the checkout page.
Q. Do you offer refunds or credits if I’m not satisfied with the service?
If there’s an issue with your transcription, we’ll work with you to resolve it. If we can’t meet your expectations, we’ll evaluate granting credits or a partial refund, and we reserve the right to determine the validity of the request based on the circumstances.
Q. How is the final price of a transcription calculated?
The price is based on the number and type of NoteCoins required, as well as the selected transcription speed.
Q. Can I pay for urgent transcriptions?
Yes, you can select a faster transcription speed when purchasing NoteCoins, which will adjust the final price.
5. Transcription Usage
Q. Do the transcriptions include copyright rights?
We only provide a service—our transcriptions do not include rights for distribution or commercialization. You’ll need to manage these rights with the original creators or the appropriate entities.
Q. Can I share the transcriptions with other musicians or bands?
Yes, you can share the sheet music with your band or team as long as it’s not used commercially without the proper permissions. If you plan to commercialize the sheet music, you’ll need to handle the rights with the creators or appropriate entities.
6. Support and Contact
Q. How can I contact you if I have a problem or question?
You can email us or fill out the contact form on our website. Our team is available to assist you promptly.
Q. How quickly will the support team respond to my inquiries?
We respond within 24 hours during business hours. If you have Bronze NoteCoins in your account, you’ll get a reply within 4 hours. With Silver NoteCoins, it’ll be under 1 hour. With Gold NoteCoins, you’ll even get a response on weekends with a response rate of 1 hour.
Q. Do you have a channel for suggestions or feedback about the service?
Yes, we’d love to hear your suggestions! You can send them via our contact form or email.
If you have any other questions, feel free to reach out through the Contact Us page! 😊