Terms & Conditions

General Information

This website is operated by mysheetmusicservices.com
The user is conditioned to the acceptance of all terms, conditions, policies, and notifications set forth here.

By visiting our site and/or purchasing something from us, you engage in our “Service” and agree to the following terms and conditions (“Terms of Service”, “Terms”), including all additional terms and conditions and policies referenced herein and/or available through hyperlinks. These Terms of Service apply to all site users, including but not limited to browsers, providers, customers, merchants, and/or content contributors.

By accessing or using any part of the site, you accept the Terms of Service. If you do not agree to all the terms and conditions of this agreement, then you should not access the website or use any of the services.

Any new features or tools added to the current store will also be subject to the Terms of Service. You can review the updated version of the Terms of Service at any time on this page. We reserve the right to update, change, or replace any part of the Terms of Service by posting updates and/or changes to our website. It is your responsibility to check this page periodically for changes. Your continued use or access to the website after the posting of any changes constitutes acceptance of those changes.

Section 1 – Online Store Terms

By using this site, you declare that you are at least of the age of majority in your state or province of residence, and/or you have given us consent to allow any of your minor dependents to use this site.

You may not use our products for any unlawful or unauthorized purpose, nor may you violate any law in your jurisdiction while using the Service.

Failure to comply with or violation of any of these Terms will result in the immediate termination of your Services.

Section 2 – General Conditions

We reserve the right to refuse service to anyone, for any reason, at any time.

You understand that your content (excluding payment information such as your credit card) may be transferred unencrypted. This is a common practice in many services. Financial transactions are processed and protected by WooCommerce, which uses security measures to protect your payment data. We are not responsible for any losses or unauthorized access to your data as a result of cyberattacks or vulnerabilities beyond our control. We recommend taking the necessary precautions to protect your own information.

You agree not to duplicate, copy, sell, or resell any part of the Service, use of the Service, or access to the Service without our express written permission or claim authorship of the material.
For specific inquiries, you can refer to our FAQ section or contact us via email.

The titles used in this agreement are included for convenience only and do not limit or affect these Terms.

Section 3 – Accuracy, Completeness, and Timeliness of Information

We are not responsible if the information available on this site is not accurate, complete, or current. The material on this site is provided for general information only and should not be relied upon or used as the sole basis for making decisions without consulting more accurate, complete, or timely information first. Any reliance on the material on this site is at your own risk.

We reserve the right to modify the content of this site at any time, but we are not obligated to update any information on our site. You agree that it is your responsibility to monitor changes on our site.

Section 4 – Service and Price Modifications

Definition of NoteCoins

NoteCoins are virtual credits used as the exclusive exchange method within mysheetmusicservices.com. They have no monetary value outside the platform and cannot be redeemed for cash.

Use of NoteCoins

Each transcription consumes NoteCoins based on the number of notes transcribed. The general rule is:

1 transcribed note = 1 NoteCoin deducted from the user’s account.

To calculate the number of NoteCoins consumed, the transcription is exported as a MIDI file from MuseScore, and the total number of transcribed notes is counted using specialized software. This applies to all notation types, including sheet music, tablature, and chord notation.

There are different types of NoteCoins (Bronze, Silver, and Gold) and product variations, each offering specific benefits and features, such as faster delivery times or additional services.

NoteCoins obtained through subscription plans may include extra benefits that differ from NoteCoins purchased individually. The benefits of each NoteCoin type can be reviewed in the “Compare NoteCoins” tables available on the Home page, individual product pages, and the Frequently Asked Questions section.

Purchase of NoteCoins

NoteCoins can only be purchased through the platform using real money.
Once credited to a user’s account, they may be used to place transcription orders or access other enabled services.

Validity and Expiration

All NoteCoins are valid for 30 days from the date they are credited, unless otherwise specified, such as in subscription plans or promotional offers.

When placing an order, NoteCoins with the earliest expiration date are deducted first by default. If a user wishes to use a different type of NoteCoins available in their account, this must be clearly indicated in the same message used to place the order. 

If a user holds NoteCoins with different speed levels, they must explicitly specify which speed they wish to use. If no preference is stated, the NoteCoins closest to expiration will be used by default.

If multiple NoteCoins share the same expiration date, or if the user provides ambiguous instructions, the transcriber reserves the right to select the option deemed most convenient when deducting NoteCoins.

Expired NoteCoins cannot be used and are not refundable.

Refunds and Transfers

NoteCoins are non-refundable.
They cannot be transferred between users or exchanged for cash under any circumstances.

User Responsibility

Users are responsible for managing their NoteCoins and verifying their available balance before placing an order.

Placing an order with an insufficient number of NoteCoins may result in partial delivery, meaning that only the portion of the work covered by the available NoteCoins will be completed.

Price and Service Changes

Product prices are subject to change without prior notice.

We reserve the right to modify or discontinue the Service, or any part of its content, at any time without prior notice.

We shall not be held liable to the user or any third party for any modification, price change, suspension, or discontinuation of the Service.

Section 4.1 – Subscription Plans

Subscription plans include additional benefits that can be reviewed in the “Compare NoteCoins” tables available on the Home page, individual product pages, and the Frequently Asked Questions section. These benefits are described in greater detail on each plan’s dedicated page.

Among other benefits, subscription plans may include service customization, allowing the assignment of a dedicated team adapted to the client’s needs. The monthly credited NoteCoins are used as the metric to calculate and manage this workload.

For this type of service customization, users are strongly advised to contact the team before purchasing a subscription plan.

To cover these situations by default, each subscription plan includes a set of base benefits. Any additional agreements made with a dedicated transcriber are considered a verbal agreement.

By default, subscription plans include only the following additional benefits:

• Music arrangement services
  
• Gradual deliveries, allowing progress reviews
  
• Weekend support, with communication channels open on Saturdays and Sundays. Standard response times otherwise apply Monday through Friday
  
• Advanced formats, including Dorico, Sibelius, Finale, and detailed-rhythm MIDI
  
• Personalized service, including openness to exploring new tools, communication channels, software, and delivery formats
  

Section 4.2 – Additional Considerations

The following considerations exist to prevent abuse of the service. While mysheetmusicservices.com always prioritizes client satisfaction, certain strict rules are necessary to clearly define the scope of the team’s commitments.

Delivery Time

As stated throughout the website, delivery time is regulated by the speed of the NoteCoins purchased, measured in the number of notes transcribed per day.

By default, all delivery times are rounded up to the next full 24-hour cycle.

For example, a 750-note request using a 500 notes/day speed will be delivered in 2 full cycles (48 hours), not 1.5 cycles (36 hours).
This also means that all orders have a minimum delivery time of 1 day.

Revisions

The mysheetmusicservices.com team commits to providing unlimited revisions for objective transcription errors, which are extremely rare.

The determination of whether a revision is considered objective or subjective is at the sole discretion of the mysheetmusicservices.com team.

Subjective revisions or changes in musical preference may consume additional NoteCoins equivalent to the number of notes modified.

Expiration Clarification

When NoteCoins expire, what expires is the ability to place new orders using those NoteCoins.

If an order is placed before the expiration date, even if it is placed one day prior, the order remains valid and will be fully completed. The only requirement is that the NoteCoins must be valid at the time the order is placed.

Formats

Basic MIDI refers to a MIDI file exported directly from the transcription software, without CC automation, detailed rhythmic placement, or programmed velocities. It is provided as a simple reference export.

Limitations

By default, services are not available for music that does not fall within the equal temperament system (A440).

Section 5 – Products or Services

Certain products or services may be available exclusively online through the website. These products or services may have limited quantities and are subject to return or exchange according to our return policy only.

We reserve the right, but not the obligation, to limit the sales of our products or services to any person, geographic region, or jurisdiction. We may exercise this right on a case-by-case basis. All product descriptions or prices are subject to change at any time without notice at our sole discretion. We reserve the right to discontinue any product at any time. Any product or service offer made on this site is void where prohibited.

We do not guarantee that the quality of the products, services, information, or other material purchased or obtained by you will meet your expectations, nor do we commit to any timeline for correcting any error in the Service.

mysheetmusicservices.com is committed to providing the best products that meet our own subjective and fluctuating quality standards.

Section 6 – Billing Accuracy and Account Information

We reserve the right to refuse any order you place with us. We may, at our discretion, limit or cancel quantities purchased per person, household, or order. These restrictions may include orders placed by or under the same customer account, the same credit card, and/or orders that use the same billing and/or shipping address.

Prices may vary without notice due to external factors such as currency devaluations, drastic changes in exchange rates, among others.

You agree to provide current, complete, and accurate purchase and account information for all purchases made at our store. You agree to update your account and other information promptly so that the payment gateway we use can complete your transactions and contact you when necessary.

Section 7 – Optional Tools and Third-Party Services

We may provide you with access to third-party tools over which we neither monitor nor have control or input.

You acknowledge and agree that we provide access to such tools “as is” and “as available” without any warranties, representations, or conditions of any kind and without any endorsement. We will have no responsibility whatsoever arising from or relating to your use of third-party tools.

Any use you make of optional tools offered through the site is at your own risk and discretion, and you should ensure you are familiar with and approve of the terms under which these tools are provided by the third-party providers.

We may also, in the future, offer new services and/or features through the website (including the release of new tools and resources). These new features and/or services will also be subject to these Terms of Service.

Section 8 – Third-Party Links

Certain content, products, and services available via our Service may include material from third parties.

Third-party links on this site may direct you to third-party websites that are not affiliated with us. We are not responsible for reviewing or evaluating the content or accuracy and we do not guarantee nor have any obligation or liability for any third-party material or websites, or any other material, products, or services of third parties.

We are not responsible for any damage or loss related to the acquisition or use of goods, services, resources, content, or any other transaction made in connection with third-party websites. Please review carefully the policies and practices of third parties and ensure you understand them before engaging in any transaction. Complaints, claims, concerns, or questions regarding third-party products should be directed to the third party.

Section 9 – User Comments, Feedback, and Other Submissions

If, at our request, you submit certain specific submissions (e.g., participation in contests) or, without a request from us, you submit creative ideas, suggestions, proposals, plans, or other materials, whether online, by email, by postal mail, or otherwise (collectively, “comments”), you agree that we may, at any time, without restriction, edit, copy, publish, distribute, translate, or otherwise use in any medium any comments that you have submitted. We have no obligation (1) to maintain any comment confidentially; (2) to pay compensation for comments; or (3) to respond to comments.

We may, but have no obligation to, monitor, edit, or remove content that we deem to be unlawful, offensive, threatening, defamatory, libelous, obscene, objectionable, or violates the intellectual property of any party or these Terms of Service.

You agree that your comments will not violate the rights of any third party, including copyright, trademark, privacy, personality, or other personal or property rights. You also agree that your comments will not contain defamatory or illegal material, abusive or obscene content, or contain viruses or other malware that could in any way affect the operation of the Service or any related website. You may not use a false email address, impersonate someone else, or deceive third parties or us regarding the origin of your comments. You are solely responsible for the comments you make and their accuracy. We are not responsible and assume no liability for comments posted by you or any third party.

Section 10 – Personal Information

Your submission of personal information through the site is governed by our Privacy Policy.

Section 11 – Errors, Inaccuracies, and Omissions

Occasionally, there may be information on our site or in the Service that contains typographical errors, inaccuracies, or omissions that may relate to product descriptions, prices, promotions, offers, shipping costs, transit times, and availability.

We reserve the right to correct any errors, inaccuracies, or omissions, and to change or update information or cancel orders if any information in the Service or on any related website is inaccurate at any time without prior notice (even after you have submitted your order).

We assume no obligation to update, correct, or clarify information in the Service or on any related website, including without limitation pricing information, except as required by law. No updated or revised date applied in the Service or on any related website should be taken to indicate that all information in the Service or on any related website has been modified or updated.

Section 12 – Prohibited Uses

In addition to other prohibitions as set forth in the Terms of Service, you are prohibited from using the site or its content: (a) for any unlawful purpose; (b) to solicit others to perform or participate in unlawful acts; (c) to violate any international, federal, provincial, or state regulations, rules, laws, or local ordinances; (d) to infringe upon or violate our intellectual property rights or the intellectual property rights of others; (e) to harass, abuse, insult, harm, defame, slander, disparage, intimidate, or discriminate based on gender, sexual orientation, religion, ethnicity, race, age, national origin, or disability; (f) to submit false or misleading information; (g) to upload or transmit viruses or any other type of malicious code that will or may be used in any way that will affect the functionality or operation of the Service or of any related website, other websites, or the internet; (h) to collect or track the personal information of others; (i) to spam, phish, pharm, pretext, spider, crawl, or scrape; (j) for any obscene or immoral purpose; or (k) to interfere with or circumvent the security features of the Service or any related website, other websites, or the internet. We reserve the right to terminate your use of the Service or any related website for violating any of the prohibited uses.

Section 13 – Disclaimer of Warranties; Limitation of Liability

We do not guarantee, represent, or warrant that your use of our Service will be uninterrupted, timely, secure, or error-free.

We do not guarantee that the results that may be obtained from the use of the Service will be accurate or reliable.

You agree that from time to time we may remove the Service for indefinite periods of time or cancel the Service at any time, without notice to you.

You expressly agree that your use of, or inability to use, the Service is at your sole risk. The Service and all products and services delivered to you through the Service are (except as expressly stated by us) provided “as is” and “as available” for your use, without any representation, warranties, or conditions of any kind, either express or implied, including all implied warranties or conditions of merchantability, merchantable quality, fitness for a particular purpose, durability, title, and non-infringement.

In no case shall mysheetmusicservices.com, our directors, officers, employees, affiliates, agents, contractors, interns, suppliers, service providers, or licensors be liable for any injury, loss, claim, or any direct, indirect, incidental, punitive, special, or consequential damages of any kind, including but not limited to loss of profits, revenue, savings, data, or other intangible losses, whether based on contract, tort (including negligence), strict liability, or otherwise, arising from your use of any of the Service or any products procured using the Service, or for any other claim related in any way to your use of the Service or any product, including, but not limited to, any errors or omissions in any content, or any loss or damage of any kind incurred as a result of the use of the Service or any content (or product) posted, transmitted, or otherwise made available via the Service, even if advised of their possibility. Due to the fact that some states or jurisdictions do not allow the exclusion or limitation of liability for consequential or incidental damages, in such states or jurisdictions, our liability shall be limited to the maximum extent permitted by law.

Section 14 – Indemnification

You agree to indemnify, defend, and hold harmless mysheetmusicservices.com and our parent, subsidiaries, affiliates, partners, officers, directors, agents, contractors, licensors, service providers, subcontractors, suppliers, interns, and employees from any claim or demand, including reasonable attorney’s fees, made by any third-party due to or arising out of your breach of these Terms of Service or the documents they incorporate by reference, or your violation of any law or the rights of a third party.

Section 15 – Severability

If any provision of these Terms of Service is found to be unlawful, void, or unenforceable, such provision shall nonetheless be enforceable to the fullest extent permitted by applicable law, and the unenforceable portion shall be deemed to be severed from these Terms of Service, such determination shall not affect the validity and enforceability of any other remaining provisions.

Section 16 – Termination

The obligations and liabilities of the parties incurred before the termination date shall survive the termination of this agreement for all purposes.

These Terms of Service are effective unless and until terminated by either you or us. You may terminate these Terms of Service at any time by notifying us that you no longer wish to use our Services.

If in our sole judgment you fail, or we suspect that you have failed, to comply with any term or provision of these Terms of Service, we may terminate this agreement at any time without notice and you will remain liable for all amounts due up to and including the date of termination; and/or accordingly may deny you access to our Services (or any part thereof).

Section 17 – Entire Agreement

The failure of us to exercise or enforce any right or provision of these Terms of Service shall not constitute a waiver of such right or provision.

These Terms of Service and any policies or operating rules posted by us on this site or in respect to The Service constitute the entire agreement and understanding between you and us and govern your use of the Service, superseding any prior or contemporaneous agreements, communications, and proposals, whether oral or written, between you and us (including, but not limited to, any prior versions of the Terms of Service).

Any ambiguities in the interpretation of these Terms of Service shall not be construed against the drafting party.

Section 18 – Return Policy

We may, but are not obligated to, process refunds. You may request a refund, and we will, at our sole discretion, determine whether the request is fair or dismissible.

Section 19 – Law

For the interpretation and enforcement of these terms and conditions, the parties submit to the jurisdiction of the courts in the city where mysheetmusicservices.com is located.

Section 20 – Changes to Terms of Service

You can review the most updated version of the Terms of Service at any time on this page.

We reserve the right, at our sole discretion, to update, modify, or replace any part of these Terms of Service by posting updates and changes on our website. It is your responsibility to periodically review our website for changes. Your continued use of or access to our website or the Service following the posting of any changes to these Terms of Service constitutes acceptance of those changes.

Section 21 – Contact Information

Questions about the Terms of Service should be sent to support@mysheetmusicservices.com

Last update to this Terms and Conditions document: December 17, 2025